Mercury Auto Insurance Review

mercury auto insurance reviews

Mercury Auto Insurance reviews are mostly positive, which is a good indicator that they have affordable policies for all types of drivers.

If a standard auto policy is what you’re looking for, or if you’re a new driver, you may be able to find far more appeasing rates with this provider compared to others.

Although they have very basic add-ons, you can rest assured that you will meet the state minimums for your car insurance.

About Mercury Auto Insurance

The most advertised advantage of Mercury is that they help to provide coverage to ensure your family and your property are protected.

You’ll also find that they are home to some of the more affordable rates for young drivers, especially if this is your first time signing up for insurance.

With the help of their local agents, you can quickly find the ideal policy for your needs that will cover the basics.

With over 55 years of experience, this provider not only specializes in auto insurance, but they also offer umbrella insurance, landlord insurance, homeowners insurance, and business insurance.

Fortunately, if you own more than one type of insurance, you may qualify for policy bundling discounts, as we will discuss below.

Online Quote

The online quote system with Mercury Auto Insurance is similar to most other insurance companies, which is quite convenient and easy to use.

You also have the opportunity to retrieve a previous quote so that you can compare rates between several different providers at your convenience.

If you would prefer to talk to an agent instead of using the online quote system, you can easily find one in your area and book an appointment.

The Pros

The affordable standard rates from this provider are by far their most considerable advantage, although there are a few other significant benefits to consider, as well:

1. SR-22 Filing

Nonstandard or high-risk drivers will finally have the option to sign up for a policy that falls within their budget with the help of Mercury Auto Insurance.

Most other providers will make it difficult to even qualify for a quote if you have a spotty driving record, but this company helps to make it simpler.

As an insurer that is useful for standard and nonstandard drivers, they can be convenient to work with.

2. Numerous Discounts

Another fantastic way to cut back on the costs of owning a car is to apply for insurance where there are discounts available.

Some of the most common ways to save with Mercury include:

  • Good driver
  • Good student
  • Multi-car policies
  • Paid in full
  • Policy bundling
  • Anti-theft

3. Personalized Services

If you’ve been with other insurance providers in the past, you know how difficult it can be to be treated like another number.

Mercury Auto Insurance takes pride in its customer service, helping to make prospective clients feel as if they are a part of the team.

When you are signing up for your policy, your insurance agent will guide you through the process step-by-step.

It should also be quite simple to book an appointment with an agent since they have more than 8000 professionals in the USA readily available to help.

4. RealDrive Program

With the help of the RealDrive Program, you may be able to cut a substantial amount of money out of your policy.

At the time of signing, you will provide an estimate on how much you drive, which can significantly impact your insurance rates.

However, once you become a policyholder and provide updated and accurate driving amounts, your mileage may help to lower the costs of your policy.

What Customers Think

The customer service that Mercury provides in your time of need is far above industry standard, especially if you have recently encountered a stressful accident.

Customers have said their insurance agents were incredibly professional and offered top tier service by ensuring there was an agent always available to help.

You’ll also find that plenty of policyholders suggest they have the most competitive rates for more extensive insurance policies, such as ones with more than one driver.

On the other end of the spectrum, the most significant customer complaint Mercury Auto Insurance has is the length of time it takes for claims to be processed.

Depending on the circumstances surrounding your accident, it could be a few months before they provide a resolution, causing you to have to pay for damages out of pocket.

Who Will Benefit the Most

As a rare occurrence, Mercury Auto Insurance is a great provider for both nonstandard and standard drivers alike.

Although they mostly advertise their SR-22 filing and affordable high-risk driver rates, they are also an excellent choice for first-time drivers and safe drivers.

These benefits appear to be recent, as, in the past, Mercury was known to have substantially higher rates for nonstandard drivers compared to other insurance companies.

You will also benefit significantly from their available policies if you are searching for insurance that will also come with numerous discounts.

Although there aren’t any unique ways to save, most of their savings will be applicable to the majority of their clients.

Things to Think About

There has been a drastic shift in customer perception, as in the past, they had below-average reviews from policyholders.

With that said, a couple of issues persist, and they include:

1. Limited Follow Through

Customers have suggested that unless you maintain an open line of contact with your insurance agent, there is limited follow-through after an accident.

You could be in a situation where you are repeatedly calling an associate for updates when they might not have any.

This can also be attributed to their slow claims processing times, depending on the circumstances surrounding your accident.

2. Low-Quality Repairs

As with most insurance companies, after an accident, you will be required to be towed to a specific mechanic.

Some policyholders have stated the repairs to their vehicle weren’t as high-quality as they expected, which leads them to believe it’s the insurance company’s way of cutting costs.

How to Contact Mercury Auto Insurance

Contacting Mercury Auto Insurance is simple since they have several methods you can use.

General customer service inquiries can be forwarded to their team at 1-800-503-3724; however, if you have questions about your policy, you have to contact your assigned insurance agent separately.

You can also email their customer service team for general inquiries or access the live chat feature from the email page.

Mercury Auto Insurance Reviews: Final Thoughts

Mercury Auto Insurance reviews have certainly changed over the past couple of years since they have become more positive.

With a decisive shift towards better customer service and more affordable rates for standard and nonstandard drivers, they are one of the better options that you’ll find.


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